Privacy Policy

1. Responsibility

The controller responsible for processing personal data is UNEW Beauty Couture AG, Sinserstrasse 8, 6330 Cham, Switzerland.

This Privacy Policy applies to BIO Sculpture Österreich, websites, contact forms, bookings, training courses, newsletters, customer communication, online offers, social media profiles and other digital and physical offers of UNEW Beauty Couture AG.

2. Data Protection Contact

If you have any questions about data protection or wish to exercise your data protection rights, you may contact us:

UNEW Beauty Couture AG
Sinserstrasse 8
CH-6330 Cham
Switzerland
Email: info@unew.ch

3. Categories of Data Processed

Depending on the use of our services, we may process master data, contact data, contract and order data, communication data, technical data, marketing and preference data, as well as information voluntarily provided.

This includes in particular name, address, company, function, language, email address, telephone number, bookings, training courses, invoices, payments, IP address, device, browser, log files, cookie IDs, usage data and consents.

4. Purposes of Data Processing

We process personal data in particular to provide our websites, handle enquiries, bookings and orders, organise training courses, issue invoices, process payments, provide customer support, ensure quality and security, conduct marketing and web analytics, and fulfil legal obligations.

5. Legal Bases

Data processing is carried out in accordance with applicable Swiss data protection law.

Where the European Union General Data Protection Regulation (GDPR) applies, we base data processing in particular on contract performance, consent, legitimate interests, legal obligations and the assertion or defence of legal claims.

6. Websites, Server Logs and Hosting

When visiting our websites, technical data is processed automatically. This includes, in particular, IP address, date and time of access, pages accessed, referrer URL, browser, operating system, device type and access result.

This data is required to technically provide the websites, ensure security and stability, analyse errors and prevent misuse.

7. Contact and Communication

If you contact us by email, telephone, contact form, social media or otherwise, we process the data you provide to handle your enquiry, communicate with you, document the matter and process any resulting contractual relationships.

8. Customer Management, Shops and Systems

We use systems for customer management, communication, order processing, booking management and administration. These may include Shopify, CRM systems, email systems, payment service providers and other operational tools.

9. Training Courses and Professional Services

For training courses and professional services, we process data required for organisation, delivery, support, certification, invoicing and follow-up.

This may also include information on prior knowledge, qualifications, customer group or voluntarily provided notes.

10. Newsletter and Email Marketing

If you subscribe to a newsletter or marketing communications, we process in particular your email address and, where applicable, name, language, interests, customer group, registration time, confirmation, sending data, openings and clicks.

You may unsubscribe from newsletters at any time via the unsubscribe link or by notifying us.

11. Cookies and Consent

Our websites use cookies and similar technologies. Technically necessary cookies are required so that websites and functions can be provided correctly.

Statistics, analytics and marketing cookies are set only after your consent where required by law.

12. Google Analytics and Web Analytics

We may use Google Analytics and comparable web analytics tools to measure and improve the use, reach and performance of our websites.

Where required by law, Google Analytics is used only after your consent via a consent tool.

13. Social Media and Online Marketing

We may use technologies and services from Meta Platforms, TikTok, YouTube/Google, LinkedIn and other platform providers.

These services may be used to embed content, measure reach, create audiences, deliver advertising or analyse campaigns.

14. Social Media Profiles and Plugins

We operate or use profiles and content on social networks and platforms, in particular Instagram, Facebook, LinkedIn, TikTok and YouTube.

The privacy and terms of use of the respective platforms also apply to their use.

15. YouTube Videos

Our websites may embed videos from YouTube or link to YouTube content. When embedded YouTube videos are played or loaded, data may be transmitted to Google/YouTube.

16. Payment Processing

For paid services, bookings or orders, we process payment-related and contract-related data. Depending on the payment method, data may be transmitted to payment service providers, banks, credit card providers, debt collection or processing service providers.

17. Credit Checks and Debt Collection

For services on invoice, advance performance or increased default risk, we may conduct credit or payment checks and disclose data to specialised service providers, credit information agencies, debt collection companies or legal service providers, where required and legally permissible.

18. Reviews, Comments and Testimonials

If you submit reviews, comments, testimonials, photographs or other content, we process the data contained therein for publication, moderation, quality assurance, customer communication and documentation.

19. Disclosure to Third Parties

We disclose personal data only where this is required for contract performance, service provision, payment processing, IT provision, communication, marketing, legal enforcement, security or fulfilment of legal obligations.

20. International Transfers

Personal data may be processed in Switzerland, the European Economic Area and other countries.

A transfer to countries without an adequate level of data protection takes place only if suitable safeguards exist, a legal exception applies, consent has been given or this is required for contract processing.

21. Retention Period

We store personal data only for as long as required for the respective purposes or as long as statutory, contractual, tax, accounting or evidentiary retention obligations exist.

22. Data Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration or disclosure.

Absolute security cannot be guaranteed for electronic communication and internet-based services.

23. Rights of Data Subjects

Within the scope of applicable data protection law, data subjects may request in particular access, rectification, erasure, restriction, data portability, objection or withdrawal of consent.

The exercise of these rights generally requires clear identification.

24. Changes to this Privacy Policy

We may amend this Privacy Policy at any time, in particular in the event of changes to our offers, systems, service providers, legal situation or data processing activities.

The version published on the website at the relevant time is authoritative.